Privacy Policy

UPMRKT is committed to providing visitors with web sites that respect their privacy.

This page summarizes the privacy policy and practices on UPMRKT Web sites. 

UPMRKT Web sites do not automatically gather any specific personal information from you, such as your name, phone number or e-mail address. We would only obtain this type of information if you supply it by sending us e-mail or registering in a secure portion of the site.

All personal information created, held or collected by this department is protected under the federal Privacy Act. This means that at any point of collection you will be asked for consent to collect your information, and you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information.

UPMRKT employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the Internet Protocol (IP) address of the computer that has contacted our Web site, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

UPMRKT does not normally use "cookies" to track how our visitors use this site or to determine sites previously visited. The system will notify you before any cookies are used so that you may refuse them. (A "cookie" is a file that may be placed on your hard drive without your knowledge by a Web site to allow it to monitor your use of the site.)

Information on individual visitors is used by UPMRKT employees who need to know the information in order to respond to your request or to ensure the security of this system. We only share the information you give us with another government department if your inquiry relates to that department. We do not use the information to create individual profiles, nor do we disclose this information to anyone outside the federal government.

Questions or comments regarding this policy, or the administration of the Privacy Act in UPMRKT may be directed to the Privacy Co-ordinator by e-mail to sales@madameboudoir.co.za. If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner.

Shipping and Returns

Ownership of all goods supplied remains vested in UPMRKT until payment is made in full.

UPMRKT shall not be liable for any loss of profits or any damage, direct or indirect, consequential or otherwise sustained by the purchaser whether or not caused by the negligence of the seller, its agents or employees.

Credit shall only be considered if the goods are returned within 5 days of date of invoice, are not defective in any way, in their original saleable condition and packaging supplied by UPMRKT and accompanied by the invoice and then it will be granted at UPMRKT current price of the goods or the original purchase price, whichever is the lesser.

A handling fee will be charged on all goods returned to UPMRKT 48 hours after delivery to the purchaser.

Orders

UPMRKT reserves the right to reasonably decline any order and/or to suspend delivery and/or to decline to supply the Products to the Customer.

Interest will accrue on overdue amounts.

Terms & Conditions
YOU MUST BE OVER 18 TO ORDER FROM THIS SITE

Madame Boudoir is trading under UPMRKT. We specialise in online stores and online marketing. Should you wish to place an order by credit card your statement will reflect that you placed an order with UPMRKT.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1-5 business days providing the item is in stock and delivery confirmed by way of courier tracking number.

Customer Privacy Policy

Madame Boudoir shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

Payment Options Accepted

Payment may be made via Visa, Master Card or by bank transfer into the Madame Boudoir bank account, the details of which will be provided on request. We unfortunately do not accept Diners Club or American Express.

Responsibility

Madame Boudoir takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Madame Boudoir chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Madame Boudoir may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Privacy Policy

Madame Boudoir is committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. From time to time users may receive notifications from Madame Boudoir about new products or specials. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookies

A cookie is a small piece of information stored by your browser (for instance, Internet Explorer or Netscape) on your computer. It can contain your name, the contents of your shopping basket, and your payment information in an encrypted format, which can be recalled when you return to any Madame Boudoir site to speed up your identification, and therefore your ordering and delivery processes. You can choose to prevent the site from accessing this information by disabling your cookies in your browser options.

Delivery policy

Lead time is subject to stock availability and receipt of payment. Order processing will not begin until we receive a confirmed order and full payment. Orders will only be processed Monday - Friday.

Should we have stock available; requests will be processed within 3 days and delivery/ parcel tracking number confirmed by way of email.

Should the product not be in stock please allow 20 days plus shipping time. This will allow for ordering and delivery to our premises.

Please Note: Due to the popularity of our lingerie we cannot guarantee stock and it can take between 4-6 weeks for delivery.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Madame Boudoir will contact you and provide a revised shipping schedule.

You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

All parcels are discreetly wrapped and no description of the contents is given on the outside of the package.

There are two options available to you:

1. Free collection from our premises during trading hours in Johannesburg only

2. Nationwide door to door delivery with our courier.

Export restriction

The offering on this website is available to South African clients only

Return and Refunds policy

Unfortunately, due to the nature of the products and for hygiene reasons we cannot accept opened, non-defective merchandise for credit or exchange. Please make sure you select your purchases carefully.

All items are checked before shipping however, if a product is broken or damaged when you unpack it, you must let us know within 1 day of receiving it. We will e-mail you return shipping instructions for the damaged product to be returned to us and get a replacement to you. Alternatively, at our discretion, we may elect to refund you in full for the damaged product.

We will not refund the cost of delivery or other services provided to you in connection with your purchase.

The provision of goods and services by Madame Boudoir is subject to availability. In cases of unavailability, Madame Boudoir will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% (five percent) administration fee.

Pricing

Madame Boudoir endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus 14% VAT and shipping charges

Due to the fluctuation of the rand dollar our Madame Boudoir reserves the right to change pricing at any time without prior notice.

E & OE: Prices are subject to the Rate of Exchange ruling at the time of invoice
Standard terms & conditions apply.